From Korhomme: The Empiricist: Censorship and PayPal

March 13, 2012

I don’t think it likely that PayPal will reconsider and rescind their actions in the short term; corporate bodies don’t like admitting that they were wrong, nor do they relish the prospect of losing their amour-propre. Public relations managers use a three-stage method that they could employ here; firstly, a statement of regret; secondly, an admission of or responsibility; and thirdly, an offer to repair the situation. Watch here how Bill Clinton did it. Will PayPal do this?

This is a wonderful post looking at the underlying psycho-dynamics of businesses with fragile definitions of who they are and what they stand for.  Read the whole post here